Privacy Policy

Mikioi Properties & Resales, LLC  •  Effective Date: November 4, 2025

1) Scope

This Policy applies to information we collect online through our website (including forms and checkout), by email, and via our SMS program. It does not cover third-party websites that we do not control.

2) Information We Collect

• Contact details: name, email, phone number, address, and message content you submit through forms or email.
• Account / transaction info (shop): items viewed or purchased, order details, billing and shipping info, and limited payment data (processed by payment providers—see “Third Parties”).
• Preferences & consents: opt-in/opt-out choices for SMS and email, including timestamps and channel.
• Technical data: device and browser information, IP address, approximate location, pages viewed, and interactions (collected via cookies and similar tools). See our Cookie Policy for details and controls.
• Communications: messages you send to us (email, SMS), and our replies.

3) How We Use Information

• respond to inquiries and provide customer support;
• evaluate and complete real-estate transactions and related services;
• operate our shop and fulfill orders;
• send service messages (account or payment reminders, appointment updates);
• send marketing (with your consent where required), including property and service updates;
• maintain site security, prevent fraud, and comply with law;
• analyze site usage to improve our website and services.

4) Legal Bases (where applicable)

We rely on one or more of: your consent; performance of a contract; our legitimate interests (e.g., customer support, site security); and legal obligations.

5) SMS & Email Communications

• SMS: With your consent, we may send account notifications, payment reminders, and service updates. Message frequency may vary (up to 4 SMS/week). Reply STOP to opt out; HELP for support. Message/data rates may apply. See our SMS Terms & Conditions for details.
• Email: With your consent, we may send property updates, service notifications, and special opportunities (up to ~2 emails/week). You can unsubscribe at any time via the link in our emails or by contacting us.

6) Cookies & Similar Technologies

We use cookies and similar tools for functionality, analytics, and to improve your experience. To learn more and manage preferences, see our Cookie Policy (effective October 23, 2025). If your cookie-policy page uses a different URL, update the link above.

7) How We Share Information

We do not sell personal information. We may share limited data with:

• Service providers / processors (e.g., website platform, analytics, payment processing, email/SMS delivery) who act on our instructions and are bound by confidentiality;
• Business partners and professional advisers as needed to complete transactions you request;
• Law enforcement or regulators where required by law or to protect rights, safety, and security; and
• Successors in the event of a business reorganization or transfer, consistent with this Policy.

8) Payments & Third Parties

Purchases are processed by third-party payment providers. We do not store full payment card numbers. Your use of third-party services (e.g., payment gateways, embedded maps, scheduling tools) is subject to those providers’ privacy policies and terms.

9) Data Retention

We keep personal information only as long as needed for the purposes described above, including record-keeping, dispute resolution, tax/audit requirements, and compliance with applicable laws. We delete or de-identify data when it’s no longer necessary.

10) Your Choices & Rights

• Opt-out of marketing: use the unsubscribe link in emails, reply STOP to SMS, or contact us.
• Cookie preferences: manage through our Cookie Policy or your browser settings.
• Access, correction, deletion: depending on your location, you may request access to, correction of, or deletion of your personal information, and request to limit or object to certain processing. See “State/Regional Notices” below.

To exercise rights, email privacy@properties-re-sales.com or mikioi@properties-re-sales.com with “Privacy Request” in the subject. We may need to verify your identity.

11) State/Regional Notices (U.S.)

Residents of certain U.S. states (e.g., California, Colorado, Connecticut, Utah, Virginia) may have rights regarding access, deletion, correction, portability, and limiting certain uses of personal information. We will not discriminate against you for exercising these rights. Authorized agents may submit requests on your behalf where permitted by law. For California, we do not “sell” or “share” personal information as defined by the CCPA/CPRA, nor do we use sensitive personal information for purposes that require a right to limit.

12) Children’s Privacy

Our site and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can delete it.

13) Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. No method of transmission or storage is 100% secure; please use caution when sharing information online.

14) International Users

If you access the site from outside the United States, you understand that your information may be processed in the U.S. and subject to U.S. laws, which may differ from those in your country.

15) Changes to This Policy

We may update this Policy periodically. The “Effective Date” above reflects the most recent version. If we make material changes, we will provide notice as required by law. Your continued use of our services after changes take effect means you accept the updated Policy.

16) Contact Us

Mikioi Properties & Resales, LLC
4348 Waialae Ave #775, Honolulu, HI 96816-5767
Email: mikioi@properties-re-sales.com
Phone: (949) 818-8307